Terms of Service
Last updated: February 2026
1. Acceptance of Terms
By accessing or using CleanConnect's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
CleanConnect provides professional cleaning services including residential, move-in/move-out, and commercial cleaning in the Greater Vancouver area. All services are subject to availability and our service area coverage.
3. Booking and Payment
- All bookings require a minimum of 3 hours of service
- Prices are based on hourly rates as listed on our website
- Payment is due upon completion of services unless otherwise arranged
- We accept major credit cards and electronic payments
- Prices may vary based on service type and requirements
4. User Responsibilities
As a client, you agree to:
- Provide accurate booking information
- Ensure safe access to the premises
- Secure valuables and fragile items
- Disclose any hazardous materials or conditions
- Provide working utilities (water, electricity) for cleaning
5. Liability Limitations
While CleanConnect maintains $2M liability insurance, our liability is limited to the value of services provided. We are not responsible for pre-existing damage, normal wear and tear, or damage to items not disclosed prior to service.
6. Satisfaction Guarantee
If you are not satisfied with our service, contact us within 24 hours and we will address your concerns. We may offer a re-clean or partial refund at our discretion.
7. Changes to Terms
CleanConnect reserves the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately upon posting.
8. Contact Information
For questions about these Terms of Service, contact us at:
Phone: (236) 706-9824
