Cancellation Policy
Last updated: February 2026
24-Hour Notice
Free cancellation with 24 hours notice
Late Cancellation
30% fee for less than 24 hours notice
Rescheduling
Free rescheduling with 24 hours notice
Cancellation Terms
More than 24 hours before service
Full refund or free rescheduling. No cancellation fee.
Less than 24 hours before service
30% of the scheduled service cost will be charged as a cancellation fee.
No-show
If our team arrives and cannot access the premises, 50% of the service cost may be charged.
Rescheduling Policy
We understand plans change. You can reschedule your appointment at no additional cost if you notify us at least 24 hours before your scheduled service time.
- Rescheduling is subject to availability
- One free reschedule per booking is permitted
- Additional reschedules may incur a fee
- Emergency rescheduling will be considered case-by-case
How to Cancel or Reschedule
To cancel or reschedule your booking:
- Call us at (236) 706-9824
- Use the link in your confirmation email
Refund Processing
Refunds will be processed to the original payment method within 5-7 business days. You will receive an email confirmation once your refund has been initiated.
Exceptions
We may waive cancellation fees in cases of emergencies, severe weather, or other extenuating circumstances. Please contact us to discuss your situation.
